All damages must be informed within 15 days from the receiving date.
All systems and consoles are non-refundable. All systems come with
manufacturer warranty.
30-day money back/exchange guarantee (from the date of
receiving) for all return products and non-defective products.
Exchanges: You must return the item(s) to us first before
replacement part(s) will be sent. Tip: Do not throw away your original
boxes and parts. All exchanges shipping back to the customer will be
shipped by normal ground services. Other shipping methods can be arranged
with additional charges.
For all Damaged items caused by shipping, we will claim
with Fedex or UPS. Please be sure to keep the original packaging boxes
so that Fedex or UPS can come and inspect them. If you lose your original
packaging boxes, you may not be able to claim for the damaged items.
If the merchandise was shipped via USPS, please send it back to us and
we will refund the shipping cost.
All merchandise returned must be shipped Freight Prepaid.
Products must be received within 10 days of the RMA number issue date.
All original manuals and accessories should be included. If the products
are not in their original condition or incomplete; they may be rejected
or subject to a 30% or more restocking fee.
Any physical damage caused by mis-handling or abused
shall void the warranty. No RMA (Return Merchandise Authorization) number
will be issued without the correct order # or invoice #. RMA number
should be clearly marked on outside of the boxes. Failing to do so will
result in delaying RMA process.
Defective product(s) will be replaced with a like item, upon return.
Terms and conditions of manufacturer's warranty apply to defective video
games systems and computer hardware after 30 days.
There will be a 15% restocking fee on all of the refused
shipments or returned merchandise.
Shipping/Handling charges are non-refundable if the
merchandise is not defective.
All opened games and systems are not eligible for refund
or exchange.
Should you return an order that was placed using a promotional code,
discount or offer, you will not be refunded for the amount of the code,
discount or offer, as these discounts were deducted from the original
purchase amount.
For free shipping items, the original shipping charges will be applied
to the refund when the merchandise is returned.
Not Acceptable Returns:
Orders returned after 30 days from the date of receiving.
Any item(s) that are not in its original condition.
Any item(s) that has been taken out of its plastic wrap (Apply to
all video games).
Any item(s) that is damaged/defective by misuse, played, or is missing
parts.
Please do not send us item(s) that do not meet the return criteria listed
above, as we do not issue refunds for non-qualifying items.
To receive Credit, Repair, Or Exchanges:
If you are qualified for credit, repair, or exchanges. You will need
a Return Material Authorization (RMA) Number for all merchandise returned
for credit, repair, or exchange. Please send a e-mail to return@keepgaming.com
to obtain a RMA number for credit, repair, or exchanges.
