1. I received my USPS tracking number
but it shows as "Electronically notified by Shipper", what do
I do? Back to Top
- USPS is government postal service and does not scan the packages as
often as UPS or Fedex. The next status should be when the package gets
to the station nearest to your shipping address. Please allow 3-5 business
days and check back. If it has been more than 7 business days since
you receive the tracking number, please contact
us
2. I selected UPS shipping, how come the order was shipped by Fedex?
Back to Top
- Fedex and UPS have similar rates for shipping. We ship with both UPS
and Fedex in order to meet the time frame. If you prefer UPS or Fedex,
please specify that under the "comment" section of the checkout
page.
3. I didn't receive my tracking # yet, what do I do?
Back to Top
- Please allow 1-3 business days (not including weekends) for the order
to be processed before you will receive a tracking number. If you put
in a 3 Day or 2 Day order, it will be processed in 24 hours (not including
weekend). If you put in a 3 Day or 2 Day order and do not have the tracking
number in 24 hours of business day OR if you put in a regular ground
order and do not have tracking after 3 business days, please contact
us
4. I placed the order with Paypal but couldn't locate tracking number
at order status page, what do I do? Back
to Top
- Please log into your Paypal account and you should be able to find
your tracking number in the transaction that you had submitted. If you
didn't get your tracking number after 3 business days of placing your
order, please contact us
5. I received the Fedex tracking number but it doesn't show on Fedex.com,
what do I do? Back to
Top
- Please allow 1-3 business days (not including weekend) after your
ordered date to track the status on Fedex.com. If you still cannot track
your Fedex tracking number after 3 business days, please contact
us
6. I placed the order with money order, how do I track my order?
Back to Top
- Please allow 2-3 business days after we receive your money order.
Please include the following information when you e-mail us @
order@keepgaming.com
for order status.
- Name:
- Item # or Part #:
- Date you sent the money order
7. I placed the order online, how do I track my order?
Back to Top
- Please check your e-mail for the tracking #, it will be e-mailed automatically.
Please allow 1-3 business days before tracking the order.
8. Does KeepGaming ship internationally?
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9. Why is my package returned back to Sender?
Back to Top
- Please check if you have provided the right shipping address when
you placed the order. A wrong address is usually the reason why the
package came back to us. If the address was entered correct, please
contact us so that we can further assist
you.
10. If I lose my order #, where can I get it?
Back to Top
- You can locate your order # on the shipping label of the package. If it is
shipped by Fedex, please click
here to see the Fedex Label. The order # or invoice # will be where the
label shows INVOICE #. If your order was shipped via USPS, click
here to see the USPS label. The order # or invoice # will be between the brackets. Or you may contact us with your billing zip code and e-mail address so that we can check it for you.
11. If my package was lost during shipping, what should I do?
Back to Top
- Please contact us so that we can start
a claim for you. If the tracking # shows delivered but you didn't get
it, we will start a tracer first. With the tracer, the driver who delivered
the package will usually come back within 2-3 business days to confirm
the location of the package. If the tracking number stop at a certain
location and hasn't moved for over 5 days, we will start a tracer and
the Fedex will attempt to locate the package asap. If Fedex cannot locate
the package, we will file a claim and send another order to you.
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