1. I returned my merchandise, but didn't
get any response yet, what do I do? Back
to Top
- Please allow 3-5 business days upon arrival for inspection. After
inspection, our representatives will e-mail you with update. If you
didn't get an update after 3-5 business day of receiving date. Please
email us at return@keepgaming.com
and provide the following:
- RMA #
- Item returned
- Tracking number (optional)
2. I didn't receive a RMA # before sending my merchandise back, what
do I do? Back
to Top
- Please contact us once the package get back to us. Without the RMA
#, your merchandise was not authorized to return and will be delayed
during our return process. Please email us at return@keepgaming.com
and provide the tracking number that you used to ship the merchandise
back so that we can check your return for you.
3. What do I need to do before returning my merchandise?
Back to Top
4. What is the best way to contact the RMA department?
Back to Top
- E-mailing is the best way. This way, we would have record of every
inquiries and responses.
5. I returned an item, how soon will it take until it shows up on
my account? Back to
Top
- Please obtain a RMA # for return packages. Packages without RMA #
will be delayed. Once we received the package, it usually takes about
2-3 business days for us to inspect the package and issue the refund
or exchange. For refund, it nomrally takes about 3-4 business days for
it to show up on credit card and about 3-8 business days for bank accounts.
Feel free to contact us at return@keepgaming.com
if you have any questions.
6. Can I return a video game or system? Back
to Top
- If the video game or system is opened (out of the plastic wrap), we
cannot accept return or exchanges. However, if the video game or system
was defective, we can replace it with the same game.
- If we sent the wrong video game or system to you, please do not open
the game or system, so that we can exchange the game for you.
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