1. I accidentally enter the wrong address,
what should I do? Back
to Top
- Please contact us by e-mail or phone
so that we can change the address for you.
2. How come my order didn't ship? Back
to Top
- KeepGaming.com will automatically e-mail you the tracking # when
your order ships. If for some reason your email filter out that e-mail,
please contact us with your order #, so that we can check for you. If
there is any problem with your order, we will contact you via e-mail
as well.
3. How come my order was put on hold? Back
to Top
- There are many reasons that your order may be put on hold:
- If your order was considered suspicious by our order department.
- If your order contains pre-order items.
- If it is a duplicate order.
- If your shipping address was invalid in shipping system.
- If the merchandise was backordered or discontinued.
- If your order was put on hold, we will contact you asap to inform
about the issue, so that it can be resolved. If your order wasn't shipped
within 3-5 business days from your order date, please contact
us
4. How do I cancel an order? Back to Top
- If you need to cancel an order, please contact
us by e-mail or phone so that we can cancel your order.
5. How long does it take to process the order?
Back to Top
- For ground, it takes 1-3 business days to process your order, then
your order will be shipped out. For 3Day or 2Day, it will take 24 hours
for processing, then your order will be shipped out. please contact
us if you have any questions about your order.
6. I placed the order with money order, how do I track my order?
Back to Top
- Please allow 2-3 business days after we receive your money order.
Please include the following information when you e-mail us @ order@keepgaming.com
for order status.
- Name:
- Item # or Part #:
- Date you sent the money order
7. I placed the order online, how do I track my order?
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- Please check your e-mail for the tracking #, it will be e-mailed automatically.
Please allow 1-3 business days before tracking the order.
8. Does KeepGaming ship internationally?
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9. How do I get the shipping rate? Back
to Top
- Please add the item(s) that you are interested to the shopping cart,
enter in the zip code and state, and click "APPLY" to get
the shipping rate.
10. If I lose my order #, where can I get it?
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- You can locate your order # on the shipping label of the package. If it is
shipped by Fedex, please click
here to see the Fedex Label. The order # or invoice # will be where the
label shows INVOICE #. If your order was shipped via USPS, click
here to see the USPS label. The order # or invoice # will be between the brackets. Or you may contact us with your billing zip code and e-mail address so that we can check it for you.
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